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Police spend $$ – for no report

Jan 30th, 2009 | By | Category: Latest News, News

copsmainNZ POLICE commissioned an independent survey last year to find out what the public thought of them – but, so far, they say the money has not stretched to a formal report on the findings. 


And Police Chief Media Advisor John Neilson says the amount paid to researchers Gravitas Research and Strategy Ltd is commercially sensitive, so can not be released.


The survey provided a snapshot of public opinion on the police.  Summary findings were released last October.


Police National Headquarters research advisor Julie Batchelor says the survey raw data has  been analysed only for “topline” satisfaction findings.


Respondents were asked their ethnicity, gender, and whether they had “had contact with the police” as a victim, witness or offender in the previous six months.


Detailed information, such as whether satisfaction levels varied between different ethnic groups, was unavailable.


Communications manager Jane Archibald said the survey had provided a large volume of information, which made analysis difficult.


Police were also unable to say whether crime victims were as happy with police services as witnesses or offenders, or whether victims of different kinds of crime had differing levels of satisfaction.


In the citizen satisfaction survey, Gravitas contacted 8300 people by telephone and asked them to rate their levels of trust and confidence in the police.


Of the more than 4000 people in contact with the police, 80% were either satisfied or very satisfied with the level of service they received, and 89% agreed or strongly agreed that police staff were competent.


The police service was seen as an example of good value for tax dollars spent by 70% of respondents, and 88% agreed or strongly agreed that they had been treated fairly. 

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is a student journo who loves to write. Her interests, apart from media slavery, include social justice, music, sports and gardening. Preferably a combination of all four. She doesn't know yet what she wants to be when she grows up.
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